Ombudsman Scheme

This is to inform users (“You” or “you” or “the customer”) of the internet resource https://www.RapidRupee.in/ as well as any other application or software run under the brand name “RapidRupee” (hereinafter referred to as the “RapidRupee”) that the Reserve Bank of India (RBI) launched the Integrated Ombudsman Scheme, 2021 (the “Scheme”) for resolving customer grievances in relation to services provided by entities regulated by RBI in an expeditious and cost-effective manner.

RapidRupee provides an access to an online platform bringing together consumers and financial institutions i.e. Non-Banking Financial Companies, which are regulated by RBI, and it is our duty to inform you of different ways to address your grievances. All our partners have adopted the Scheme launched by the RBI, which you can find here.

Under the Scheme customers can lodge against a RE their complaints involving any shortcoming or inadequacy in any financial service, which the RE is required to provide statutorily or otherwise (which may have or may have not resulted in financial loss or damage to the customer) on the 24×7 online CMS portal at https://cms.rbi.org.in/ or send their complaint in email/physical form to Centralised Receipt and Processing Centre  (CRPC) to the following address:

• i. Physical address: 4th Floor, Reserve Bank of India, Sector -17, Central Vista, Chandigarh – 160017;
• ii. Email: crpc@rbi.org.in.

You may also contact the RBI Contact Centre with a toll-free number – 14448 (9:30 am to 5:15 pm).

Please note that to redress of your grievances, you must first approach the concerned RE. You can lodge your complaint under the Scheme if the RE does not respond within a period of 30 days after lodgement of the complaint or rejects the complaint wholly/partly or if you are not satisfied with the response/resolution given by the RE.